Returns & Refund Policy

Effective Date: [Insert Date]

Welcome to Snapaura. We are committed to providing high-quality products and excellent customer service. This Returns & Refund Policy applies to all purchases made through our online store.

1. Eligibility for Returns.

• Return requests must be made within the applicable return period.
• Products must be returned in their original condition.
• Products must not show signs of misuse, abuse, modification or accidental damage.
• Original packaging and accessories must be included.
• Proof of purchase is required.

2. Change of Mind Returns

We may accept change-of-mind returns within 7 days of delivery provided the item is:

• Unused
• In original packaging
• In resalable condition

Shipping charges are non-refundable. Customers are responsible for return shipping costs unless otherwise required by law.

3. Cooling-Off Rights

Where applicable under South African law, online purchases may qualify for statutory cooling-off rights. Returned goods must be received and inspected before any refund is processed.

4. Faulty or Defective Products

If your Snapaura™ Magnetic Phone Mount arrives defective or develops a manufacturing fault, please contact us as soon as possible.

Products damaged through misuse, improper installation, accidents, modifications or normal wear and tear are not considered manufacturing defects.

5. Delivery Damage

• Report delivery damage within 48 hours.
• Take clear photographs before opening the package where possible.
• Keep all original packaging for inspection.

6. Incorrect Orders

If we sent the wrong item, notify us within 7 days. Once verified, we'll replace the item or issue a refund at no additional cost.

7. Non-Returnable Items

• Products damaged after delivery due to misuse.
• Modified or altered products.
• Items with missing accessories.
• Products not purchased directly from Snapaura.
• Clearance or final-sale items where permitted by law.

8. Return Shipping

Unless the return is due to our error or a verified manufacturing defect, customers are responsible for safely packaging and returning the product.

We recommend using a tracked courier service. Snapaura is not responsible for parcels lost or damaged during return transit.

9. Inspection of Returns

All returned products are inspected before approval.

Returns may be refused if products show signs of:

• Misuse
• Unauthorized repairs
• Missing components
• Excessive wear
• Customer-caused damage

10. Refunds

Approved refunds will be issued to the original payment method.

Shipping costs, payment processing fees and optional services are generally non-refundable unless required by law.

11. Exchanges

We only offer exchanges where:

• The incorrect item was supplied.
• The item is defective.
• An exchange is required by South African consumer law.

12. Warranty Exclusions

Our warranty does not cover:

• Improper installation.
• Vehicle accidents.
• Normal cosmetic wear.
• Damage caused by incompatible accessories.
• Misuse or abuse.
• Indirect or consequential damages where permitted by law.

13. Fraud Prevention

To protect our customers and business, we may request photos, videos or additional information before approving any return. Fraudulent claims may be refused and reported where appropriate.

14. Limitation of Liability

To the maximum extent permitted by South African law, Snapaura shall not be liable for indirect, incidental or consequential damages, including vehicle damage resulting from improper installation or misuse.

Our total liability will not exceed the purchase price paid for the product except where otherwise required by law.

15. How to Request a Return

1. Email us at support@yourstore.co.za.
2. Include your order number.
3. Describe the issue.
4. Attach photographs where applicable.
5. Wait for return authorisation before sending the product.

Returns sent without prior approval may be refused.

16. Policy Updates

Snapaura reserves the right to amend this policy at any time. The version published on our website at the time of purchase will apply unless otherwise required by law.