Shipping policy

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Shipping Policy

Effective Date: [Insert Date]

Thank you for shopping with Snapaura. We aim to process and deliver your order as quickly as possible. Please read our Shipping Policy carefully before placing an order.

Please Note: Delivery times are estimates only and may vary depending on your location, courier operations, and circumstances beyond our reasonable control.

Order Processing.

  • Orders are processed within 1–2 business days after payment has been successfully received.
  • Orders are processed Monday to Friday, excluding weekends and public holidays.
  • Processing times may be longer during promotions, peak periods or public holidays.

Delivery Times

We currently deliver throughout South Africa using Aramex Store to Door.

Estimated Delivery Time: 8–11 business days after your order has been dispatched.

Delivery estimates are provided as a guide only and are not guaranteed.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email together with tracking information where available.

Delivery Delays

Although we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Courier operational delays
  • Severe weather conditions
  • Public holidays
  • Strikes or industrial action
  • Natural disasters
  • High shipping volumes
  • Incorrect or incomplete delivery information
  • Remote delivery locations
  • Events beyond our reasonable control

To the maximum extent permitted by South African law, Snapaura shall not be liable for delivery delays caused by these circumstances.

Nothing contained in this policy limits or excludes any rights you may have under applicable South African consumer protection legislation.

Delivery Address

Customers are responsible for ensuring that all delivery information is accurate and complete.

Snapaura is not responsible for delayed or failed deliveries resulting from incorrect addresses or contact information supplied by the customer.

Failed Deliveries

If a parcel is returned because:

  • The address supplied was incorrect.
  • Delivery attempts were unsuccessful.
  • The parcel was not collected where applicable.

The customer may be responsible for paying the cost of re-shipping the order.

Order Tracking

Customers are encouraged to monitor their shipment using the tracking details provided.

If your parcel has exceeded the estimated delivery period, please contact us so we can assist with an investigation.

Lost or Damaged Parcels

If your parcel appears lost or arrives damaged, please notify us as soon as possible.

We will work with Aramex Store to Door to investigate and resolve the matter in accordance with applicable South African law.

Shipping Fees

Shipping charges are calculated during checkout unless otherwise stated.

Any promotional free shipping offers are subject to their advertised terms and conditions.

Policy Updates

Snapaura reserves the right to amend this Shipping Policy at any time without prior notice.

The version published on our website at the time your order is placed will apply to your purchase unless otherwise required by law.

Contact Us

Snapaura

Email: support@yourstore.co.za

Business Hours: Monday – Friday | 08:00 – 17:00

Thank you for choosing Snapaura. We appreciate your support and look forward to delivering your order safely.